FAQ,s

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Frequently Asked Question

Natura Design Services provides practical business support including website design, graphic design, website maintenance, SEO services, branding, postage and packaging services.

We work with individuals, start-ups, sole traders, small businesses, established companies and organisations. You do not need to have an existing website or established brand to work with us.

Our agreements normally include a 7-day cancellation period. Refunds generally apply to work that has not yet been completed. Work already completed in accordance with the agreement is normally chargeable and non-refundable.

Yes. Larger projects can be divided into stages, with payments arranged around agreed sections of work being completed.

Yes. We encourage customers to review work throughout the project. Reasonable revisions may be included depending on the service or package agreed. Larger changes outside the original specification may carry an additional charge.

The price depends on the size and complexity of the website. Starter websites begin from around £199.99, while larger e-commerce and bespoke websites are priced according to the amount of work required.

Depending on your package, your website can include a professionally designed theme, mobile-responsive pages, basic security, basic SEO optimisation, contact forms, Google service integration, images, menus and other agreed features.

Yes. We design e-commerce websites ranging from smaller stores with a limited product range through to larger online stores containing extensive categories, products and variations.

We can create logos, flyers, posters, business cards, social media graphics, website banners, advertisements, promotional materials, product graphics and wider branding packages.

Yes. Where appropriate, we can provide guidance on how to carry out basic website tasks yourself, such as editing pages, changing images, updating products and managing website content.

Our service allows customers and businesses to bring items to us for packaging and, where requested, for us to arrange postage on their behalf.

Yes. You can use us purely to package an item and then arrange your own postage or collection separately.

We will normally require the recipient's name and delivery address, together with the sender information required by the selected postal service. Contact information may also be required depending on the delivery option.

Yes. The service is available to individuals sending a single parcel as well as businesses requiring multiple parcels to be packaged and processed.

Standard parcels can often be packaged very quickly, while larger, fragile or high-value parcels may require additional preparation. Where parcels are received within our operational times and suitable postal services are available, we aim to process them as efficiently as possible.